Live chat support

Live agents are available to help with scheduling, billing questions, technical support and more!

Agents are only available 7 a.m. - 5:30 p.m. Monday through Friday. Please note the specific hours of operation for each team below.

Scheduling

Expert navigators for Ochsner Health

Scheduling center

Our team connects patients with the right provider and location based on services needed. If a patient is looking to make an appointment, find a provider or has general questions about Ochsner, we are your team!

Available Monday through Friday, 7 a.m. to 5 p.m.

Billing

Helping you navigate your billing and insurance needs

Central pricing office (CPO)

CPO handles reviewing insurance benefits and providing patients with estimates for scheduled and non-scheduled services

Available Monday through Thursday, 9 a.m. to 3 p.m. and Friday, from 9 a.m. to 12 p.m.

Financial clearance center (FCC)

FCC clears patients for their scheduled upcoming services by collecting the estimated liability or/and setting up payment plans.

Available Monday through Thursday from 8 a.m. to 5 p.m. and Friday, from 8 a.m. to 4:30 p.m.

Patient account customer service (PACS)

PACS primarily handles reviewing insurance benefits, providing patients with out-of-pocket amounts, collecting payments, screening for financial assistance, setting up payment plans, and balance inquiries.

Available Monday through Thursday from 8 a.m. to 5 p.m. and Friday, from 8 a.m. to 4:30 p.m.

Patient financial services (PFS)

PFS generates estimates, obtains authorizations for certain specialty areas, and provides information on package pricing and self-pay amounts. PFS also handles reviewing insurance benefits, providing patients with out-of-pocket amounts, collecting payments, and screening for financial assistance.

Available Monday through Friday, 8 a.m. to 4:30 p.m.

Patient support

Patient support for virtual visits, connected devices, account management, password help, and more

Patient technical support/MyOchsner support

Patient technical support is a patient-facing call center that assists with general navigation within the MyOchsner app and the MyOchsner website. They can assist with any issues you have while logging in or using MyOchsner.

Available Monday through Friday, 8 a.m. to 5 p.m.

Digital Medicine

The Digital Medicine Services Coordinator team is here to assist patients with navigating through the Digital Medicine enrollment process, general program inquiry and technical assistance.

Available Monday through Friday, 8 a.m. to 6:30 p.m.